Warranty request

Important information:

Your have to add all proofs (delivery document / invoices) about the purchase of the component by the final customer and about the purchase of the workshop at the whole sale to the packet. Additionally a copy of the vehicle registration document (car licence) and a detailled invoice about the initial installation is necessary.

Please consider that unnecessary costs and time delays occur by missing or wrong information and the connected further enquiries.
A complete warranty request has to be fullfilled for each claimed componenent!
Other costs / follow-up costs have to be indicated in detail and sent enclosed to the packet!

Further steps:

You receive a request number via email that entitles you to return the item. Only then you are allowed to return the item „free“ to us.
After receive of the return number you are entitled to return the item. Please fix the return document at a visible place at the exterior side of the packet!

* „free“ – dispatcher pays the return costs

Important!

Please note the instructions at your request. Returns that arrive without the duly fullfilled request or without the proofs will be sent back to you at your costs.

We ask you kindly to follow-up that instructions to ensure a smooth return process.

Warranty request

Client number *

Company *

Store

Name (claims handler, contact partner) *

Your reference (own handling number)

E-Mail *

Number of proof (invoice, delivery note, etc.) *

part number *

KBA-number (HSN/TSN) *

First date of vehicle registration *

Chassis number *

Motorcode

Date of installment (acc. to initial installment invoice)

Mileage (acc. to initial installment invoice)

Ausbaudatum (mit Belege nachzuweisen)

Kilometerstand bei Ausbau (mit Beleg nachzuweisen)

Detailled description of defect (when the defect occured, for example in heated condition, with speed, etc.) *

In the case of acceptance of warranty the following is wanted *

In the case of refusal of warranty *

1 + 5 = ? Bitte löse die Gleichung. Diese Maßnahme dient der Abwehr von Spam *

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Warranty request

Important information:

Warranty request

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